HOTEL
Seamless Check-In, From Arrival to Room Key
FEC's self-service check-in solution for hotel lobbies pairs tightly integrated hardware with a device management platform that's ready from the factory floor, letting guests check in, collect their key, and print confirmations on their own — while front desk staff focus on the moments that need a human touch.
A Real Bottleneck at a Boutique Hotel
During peak arrival hours, guests routinely queued at the front desk — especially when group tours or late-night flight arrivals landed at the same time. Limited front desk staff struggled to keep up with check-ins, guest questions, and unplanned requests all at once, and wait times crept up as service quality slipped.
After deploying a self-service check-in kiosk, guests can complete check-in and collect their room key in just a few minutes by entering a reservation number and scanning ID. Front desk staff are freed up to focus on guests who need personal assistance. Because the device ships pre-deployed from the factory, the hotel's IT team can monitor and manage every unit remotely through a centralized platform — resolving most issues without an on-site visit.
Solution Highlights
Fast Self Check-In
Guests enter a reservation number and scan ID to complete check-in in minutes, cutting queue times significantly.
Automatic Key Card Issuance
A built-in card reader and encoder issues room keys automatically the moment check-in is confirmed.
Instant Receipt Printing
A built-in thermal printer produces confirmation slips and receipts on the spot, all within one flow.
24/7 Unattended Service
Available around the clock, so late-arriving guests can check in on their own regardless of front desk hours.
Pre-Deployed at the Factory
Management software is already deployed before the device ships, so it's ready to use the moment it's powered on.
Centralized Device Management
Monitor device status, push updates, and troubleshoot remotely across every site, reducing on-site maintenance costs.
An Intuitive Interface Guests Can Use Without Instructions
Clear step-by-step prompts guide guests through every action, reducing how often staff need to step in.
- Quick entry of reservation number / ID
- Instant room key collection
- Check-in time and hotel location at a glance
- Built-in express check-out and live support access
Bring Self-Service Check-In to Your Hotel
Explore full hardware specs and device management options
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